Terms and Conditions

1. Basic Information

These terms and conditions apply to distance contracts concluded in the online stores www.profighters.sk and www.profighters.cz between the seller and the buyer pursuant to Slovak Act No. 108/2024 Coll. on Consumer Protection and Act No. 40/1964 Coll., the Civil Code.

The seller (trader) is: BOVE s.r.o., Námestie Dr. Alberta Schweitzera 194, 916 01 Stará Turá, Slovakia, Company ID (IČO): 45 404 640, Tax ID (DIČ): 2022984414. Tel.: +421 907 300 930, e-mail: info@profighters.eu. The company is registered in the Commercial Register of the District Court Trenčín, Section Sro, File No. 22611/R (hereinafter the "seller").

The buyer is a consumer, i.e. a natural person who, when concluding and performing a consumer contract, does not act within the scope of their business activity, employment, or profession. Purchases made by business entities are governed by Act No. 513/1991 Coll., the Commercial Code.

The supervisory authority for consumer protection is the SOI (Slovak Trade Inspection) Inspectorate for the Trenčín Region, Hurbanova 59, 911 01 Trenčín, Slovakia.

2. Order and Conclusion of the Contract

The submission of a completed order by the buyer is considered a proposal to conclude a contract under the Civil Code, based on the seller's offer in the online store. The contract is concluded upon confirmation of the order by the seller. The order entails the buyer's obligation to pay the seller the price for the ordered goods.

3. Prices of Goods

All product prices in the online store are final, including all taxes. The seller is a VAT payer. The product price does not include delivery costs. These are stated on the shipping information page and in the shopping cart before the order is completed, where the buyer also sees the total price of the order including delivery costs.

Every announcement of a price reduction also states the previous lowest price at which the goods were sold during the 30 days prior to the price reduction.

4. Payment for Goods

The seller accepts payment for ordered goods by the methods listed at www.profighters.sk/informacie/vsetko-o-nakupe.

5. Delivery of Goods

If no delivery time is stated for a product, the seller shall deliver the goods to the buyer no later than 30 days from the conclusion of the contract.

The goods are considered received by the buyer at the moment when the buyer or a third party designated by the buyer (other than the carrier) takes possession of all parts of the ordered goods, or, if a) goods ordered in one order are delivered separately, at the moment of receipt of the goods delivered last, b) the goods consist of several parts or pieces, at the moment of receipt of the last part or piece, c) the goods are delivered repeatedly over a defined period, at the moment of receipt of the first delivered goods.

6. Liability for Defects and Complaints (Warranty Claims)

The seller is liable for defects that the goods have at the time of delivery to the buyer and that become apparent within two years of delivery. If a defect becomes apparent within two years of delivery, the goods are presumed to have been defective at the time of delivery, unless this is incompatible with the nature of the goods or the defect, or unless the seller proves otherwise. For goods sold at a reduced price, the seller is not liable for the defect for which the lower price was agreed.

For a buyer who is not a consumer, the liability period for defects is 12 months from receipt of the goods.

Making a claim (notifying a defect): The buyer may notify a defect to the seller at the seller's registered office, at the correspondence address Nám. Dr. Alberta Schweitzera 194, 916 01 Stará Turá, Slovakia, or by e-mail to info@profighters.eu. Proof of purchase is sufficient to make a claim. The seller shall provide the buyer with written confirmation of the notified defect without undue delay.

The buyer's rights arising from defective performance: If the goods are defective, the buyer has the right to have the defect remedied free of charge, at the buyer's choice by repair or replacement of the goods, unless the chosen remedy is impossible or would impose disproportionate costs on the seller compared to the other remedy. The seller shall remedy the defect within a reasonable time after notification, no later than within 30 days; a longer period is permissible only if justified by an objective reason beyond the seller's control – the seller shall inform the buyer of such a period and its reasons in writing.

The buyer is entitled to a reasonable discount on the purchase price or to withdraw from the contract in particular if: a) the seller has neither repaired nor replaced the goods, or has refused to remedy the defect, b) the seller has not remedied the defect within a reasonable time or within the period stated above, c) the same defect reappears despite repair or replacement, d) the defect constitutes a fundamental breach of contract, or e) it is apparent from the seller's statement or the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the buyer. The buyer may not withdraw from the contract if the defect is negligible; the defect is presumed not to be negligible.

Settlement of the claim: A claim is settled by handing over the repaired goods, replacing the goods, refunding the purchase price, paying a reasonable discount on the price, or by a justified rejection. If the seller rejects the claim, the seller shall provide the buyer with the reasons for the rejection. If the goods are replaced, the liability period for defects starts to run again from receipt of the new goods.

7. Returns – Withdrawal from the Contract Without Giving a Reason

The buyer is entitled to withdraw from the contract without giving a reason within 14 days of receiving the goods. Only a consumer may exercise this right.

The buyer may withdraw from a contract for the delivery of goods even before the withdrawal period begins to run.

The buyer may not withdraw from a contract concerning:

the sale of goods made to the consumer's specifications, custom-made goods, or goods intended specifically for one consumer,
the sale of goods enclosed in protective packaging which are not suitable for return due to health protection or hygiene reasons, if the protective packaging has been broken after delivery,
the sale of goods which, due to their nature, may be inseparably mixed with other goods after delivery.

The buyer may exercise the right of withdrawal in writing or on another durable medium (e.g. by e-mail), or by sending the completed form available at www.profighters.sk/informacie/vsetko-o-nakupe. The right of withdrawal may be exercised by sending the withdrawal notice even on the last day of the 14-day period.

After receiving the withdrawal notice, the seller shall refund to the buyer, no later than within 14 days, all payments received from the buyer under or in connection with the contract, including the costs of transport, delivery, postage, and other costs and fees. The seller shall make the refund using the same means of payment as the buyer used; the buyer and the seller may also agree on a different method of refund.

The seller is not obliged to reimburse the buyer for additional costs if the buyer expressly chose a delivery method other than the cheapest standard delivery method offered by the seller. Additional costs mean the difference between the delivery costs chosen by the buyer and the costs of the cheapest standard delivery method offered by the seller.

In the event of withdrawal, the seller is not obliged to refund payments to the buyer before the goods are delivered back to the seller, or before the buyer proves that the goods have been sent back to the seller, unless the seller offers to collect the goods in person or through a person authorised by the seller.

The buyer is obliged to send the goods back or hand them over to the seller or a person authorised by the seller to take over the goods no later than 14 days from the day of withdrawal from the contract. This period is considered observed if the goods were handed over for transport no later than on the last day of the period.

In the event of withdrawal, the buyer bears only the costs of returning the goods to the seller or to a person authorised by the seller to take over the goods, including the costs of returning goods which, due to their nature, cannot be returned by post.

The buyer is liable for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning. After delivery, the buyer may test the functionality of the goods but may not use them if withdrawing from the contract. To establish the nature, characteristics, and functioning of the goods, the consumer should handle and inspect them only in the same manner as would be allowed in a brick-and-mortar store. For example, purchased caps or hats should only be tried on, not worn, and the goods should be returned with the original tags or other protective or identification elements.

8. Alternative Dispute Resolution

The buyer – consumer – has the right to contact the seller with a request for redress (by e-mail to info@profighters.eu) if they are not satisfied with the way the seller handled their claim or if they believe the seller has violated their consumer rights. If the seller responds to this request negatively or does not respond within 30 days of its dispatch, the consumer has the right to submit a proposal for the initiation of alternative dispute resolution to an alternative dispute resolution entity (hereinafter "ADR entity") pursuant to Slovak Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes.

ADR entities are authorities and authorised legal persons pursuant to Section 3 of Act No. 391/2015 Coll.; the competent entity for this online store is in particular the Slovak Trade Inspection (SOI). The list of ADR entities is available on the website of the Ministry of Economy of the Slovak Republic, www.mhsr.sk. The consumer may submit a proposal in the manner specified in Section 12 of Act No. 391/2015 Coll. Consumers residing in another EU country may also contact their local European Consumer Centre for assistance with cross-border disputes.

Alternative dispute resolution may be used only by a consumer – a natural person who, when concluding and performing a consumer contract, does not act within the scope of their business activity, employment, or profession. Alternative dispute resolution applies only to disputes between a consumer and a seller arising from or related to a consumer contract. It does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for initiating alternative dispute resolution of up to a maximum of EUR 5 including VAT.

9. Personal Data Protection

The seller processes buyers' personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Slovak Act No. 18/2018 Coll. on Personal Data Protection.

The buyer (a natural person) provides the seller with their name, surname, delivery address including postcode, telephone number, and e-mail address. The buyer (a legal entity or entrepreneur) provides their business name, registered office address including postcode, Company ID, Tax ID or VAT ID, telephone number, and e-mail address.

The purposes of processing personal data are the performance of the purchase contract (legal basis: performance of a contract), compliance with the seller's legal obligations, in particular in the areas of accounting and taxes (legal basis: legal obligation), and sending marketing communications, such as a newsletter about new products, discounts, and promotions (legal basis: the buyer's consent). Consent to processing for marketing purposes is given voluntarily and may be withdrawn at any time, for example by clicking the unsubscribe link in the newsletter or by e-mailing the seller.

For the purpose of performing the contract, personal data may be provided to third parties – delivery companies (couriers), payment service providers, and the e-commerce platform provider. Personal data processed for marketing purposes will not be provided to third parties. Personal data are retained only for as long as necessary to achieve the purpose of processing, or for the period required by law.

The buyer has the right to request from the seller access to their personal data, the right to rectification or erasure, the right to restriction of processing, the right to object to processing (in particular for direct marketing purposes), the right to data portability, the right to withdraw consent to processing at any time, and the right to lodge a complaint with the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava (dataprotection.gov.sk), or with the supervisory authority in their country of residence.

The buyer has the right and the option to update their personal data online in the customer section of the online store after logging in.

To ensure the proper functioning of the online store, the seller may store small data files – cookies – on the buyer's device. Essential cookies serve to ensure the basic functionality of the online store (e.g. login, shopping cart); other cookies (analytical, marketing) are stored only with the buyer's consent, which the buyer may give or withdraw via the cookie settings on the website. The buyer may delete cookies stored on their device at any time or block their storage in their browser settings; in that case, some functions of the online store may not be fully functional.

10. Final Provisions

Discount vouchers cannot be applied to already discounted products. Discounts cannot be combined.

Legal relations between the seller and the buyer not expressly regulated by these terms and conditions are governed by the law of the Slovak Republic, in particular Act No. 108/2024 Coll. and the Civil Code. If the buyer is a consumer habitually resident in another country, this choice of law does not affect the provisions of the law of the country of their habitual residence that provide them with a higher level of protection and from which no derogation is possible by agreement.

These terms and conditions are valid and effective from 3 July 2026.